The way things are going down my way it might be June! Decided to have the aircon recharged on the car, and asked them to look at the passenger side air vents that were only blowing cool air, the drivers side was fine. Bear in mind that this was a Volvo Main dealer.
Take the car in, come home, get a call. Aircon is recharged, but they can't fix the vents without taking the dashboard out. That is a £500 job 'just to look'.
The mechanic then says that updating the software might fix it as they are controlled electronically.
£80? Ok, seems like a cheaper option and worth a go.
They never called today to say the car was ready, so I called them. After wait the guy tells me that the car is ready.
Thirty minutes later I collect the car, they are all smiles etc.
Driving home, and the engine warms up....no heating at all. I drive 15 miles home and no matter what I do with the aircon, climate control and fans, no heat.
I ring them up and tell them, and the idiot on reception tells me that it is probably the fan motor. Nope I say, its blowing air, its cold.
He then tells me that the mechanic that worked on the car is out sick today?
He tells me that he will call me back. He then says that he has spoken to the head mechanic and that the problem is that the software update has identified a problem and that the dash will have to come out to fix it?
Hang on I say, the heating was working when I brought it in, its not working now. If your software update disabled the heating then its not my problem, I only asked you to tell me if the dash vents could be sorted out, and I was told that the software update might cure it, no one mentioned that there was a risk of any sort.
He then says that the Manager will ring me tomorrow, as she is sick today?
He then calls me back later and says that as a 'gesture of goodwill' they are prepared to split the labour charge to take the dash out...I would have to pay £216? He conveniently didn't mention that after they have done that I would be giving them a blank cheque to fix whatever they have blown.
So, I now have a worthless car, no heating, and unless I can get some sense out of the Manager tomorrow, will have to go through a whole lot of legal hassle to get them to rectify it. I wish I had just left the damned thing as it was, it was fine before.
This has not been a good week!!!