Mato Review

[thebronze]

I purchased an IR upgrade kit and metal gearboxes for My HL Tiger1 and reciveved a defective RX18 and crystals , The gearboxes didn't even get shipped to Me . I made a complaint through Pay Pal and they did nothing for Me ...I'll never order from them again...I'd rather pay shipping from the US than get ripped again. Too bad as I live in Canada too...

[BIGMIG]

I had a couple of problems with items I had bought on ebay and had trouble getting the seller to ship the items.Paypal protects the seller a lot more than the buyer.They kept dragging their feet in trying to get the seller to ship my items,so I called my american express card company and had payment stoped by them to Paypal----I wasn't about to play footsie with the seller and paypal.This will result in a chargeback fee to the seller,and it will get their attention.

            BIGMIG 

[BREL]

I have  never bought any thing from Mato and after hearing several stories about non delivery or parts missing from orders or even them sending out defective parts. I will not be using them at all

[goldminer7759]

My experience with Mato was very good.  Had one very minor problem and they corrected it quickly.

[Dmon1996]

Me too! I currently have a HL Pershing in the wind coming from them. I even added two things to my order the next day (before it was shipped), and they were able to add it in. I did have a defective transmitter and smoker once, but they replaced it right quick. I did have to pay return shipping on the transmitter though...

I think that the problem is with the quality (or lack of) of Heng Long tanks. I think that thru shipping they get loosened crystals, broken wires and such. But that is just my opinion.

I deal with Mato with no issues. I also deal with RC Command with no issues, but being Canadian also I have to contend with Customs and exchange and such when dealing with RC Command. If you have given up on Mato, deal with Bill at RC Command- he will do his da**dest to make sure you are satisfied.

[thebronze]

I contacted them about the problem the day the order arrived and I opened the box...I sent an e mail to customer service. Said they'd send the gear boxes. 2 days later i had time to PLUG in the RX18.(no way to hook any thing up wrong) and nothing...Just flashing lights... I sent another e mail to C.S and they responded there is no warrenty for electronics...Now there is no way any wires we're hooked up incorrectly, THEY PLUG IN...I tested the RX18 in 2 known to be good tanks..and the same thing happened...The crystals and board are no good...I sent another e mail, and recieved no response other than "no warrenty"...So I contacted Pay Pal, Pay Pal will only refund $$$ if the purchase was made through E Bay...And now they will not respond to any communications...So I basically threw $138 away...as the gearboxes we're not delivered and any other parts we're defective...

[[ICE]monkey]

bum deal, i take it mato arnt on your xmas card list then ?
regards, ice

[thebronze]

Not at all....In fact when I go back to Ontario for a visit, I'm gonna pay them a visit

[thebronze]

When I opened up the transmitter to have a look see, I found......Looks like a water stain and corrosion...I guess I got ripped off

[Mackem]

Shocking!!! How do these people stay in business? Take the transmitter with you on your visit, and threaten to insert it where it will hurt them the most! 

John