RC Tank Warfare community hobby forum

They just seam to hold back the new release's I think to push up demand!!. Brian...

I am sorry if I ruffle a few feathers BUT what is the point of having a BLACKLIST if people read it and then buy from a dealer on the BLACKLIST and then come here whining about how badly they have been treated, THAT IS WHY THEY ARE ON THE BLACKLIST!!! shaun

There are two issues here. One is that HL quality control seems to have taken a bit of a nosedive, what with incorrect sprues, incorrect assembly etc, and Nitrotek, who may well have unwittingly sold an Abrams with an incorrect suspension arm (I doubt whether the guys in the warehouse have instructions to check the goods before despatch).

The buck stops with the retailer in the UK, that much is clear under the sale of goods act.

If the goods were paid for via Paypal, or Ebay, then their resolution process usually sorts things out in favour of the customer. In this case it is 100% faulty goods.
Likewise on a credit card.

I am now imagining a guy at Nitrotek frantically opening hundreds of boxes of Abram tanks trying to find one that hasn't got the wrong suspension arm fitted.

The acid test isn't the manufacturer, it's the level of customer service that you get when something goes wrong and how well it is put right. In this case Nitrotek have a history of poor customer service (probably low staff levels etc as it's a cost to the business) but that is how they keep their prices down.

If the Abrams had been in a consignment to any other retailer then someone somewhere would have bought it, but would they have been ignored when they reported the fault?

hi all

16 march update

wow ..nitrotek ..bless them have sorted my M1 out ...they shipped the correct arm and a spare road wheel ..

although long winded and slow ..slow ....nitrotek sorted the issue out

so ...at the moment ..i will recommend nitrotek ..for the supply of the M1 ( cheapest around )
and although slow ...sorted it

Good to hear that it was sorted, at the end of the day that is what you want, customer service.

RobG

50% of the reason I buy from particular dealers is the knowledge that should there be a problem it will be dealt with to my satisfaction AND that is why I avoid nitrotek and will continue avoiding them even if they do offer an attractive up front price.
What price peace of mind?
But I am very pleased although slightly surprised that nitrotek came through. shaun

So nitrotek did the right thing in the end.

John

No wonder it's been so cold this winter, hell really did freeze over!

jackalope wrote:No wonder it's been so cold this winter, hell really did freeze over!

Hey you never know they just make might of read the best tank forums views of there shop online and thought crap we had better try and rescue our reputation stranger things have happened

Received an Abrams with the exact same wrong part factory installed in the same place. Got mine from Mediateck and their customer service had the right part out to me 2 days after I contacted them.