Mark IV by Hooben

[Model Builder 4]

Sorry, this is the negligence of our colleagues. In fact, it has been sent to you. I believe you have received it.

I have received a tracking number only which doesn't show as received by the shipping company yet? I have NOT received the item, I'm still waiting for the tracking information to go live.

[Will01Capri]

Following along Kaczor as I won't be building mine now hooben still living up to their untrustworthy name I ordered mine 3 weeks ago as I was informed after messaging that it was in stock and ready for shipping, 2 weeks later and still no tracking number so I contacted them on two occasions and was told different ship times, I contacted them again today and finally got told that they'd sold them all at the Dortmund model expo which took place a week after I placed my order and there's no new stock for 'some time' so well done hooben for keeping up a long tradition

Sorry, this is the negligence of our colleagues. In fact, it has been sent to you. I believe you have received it.

i think before suggesting that your customer has received it, you would have at least checked they have rather than assumed and posting publicly. This surely would have been better to do privately over messaging.
Are you in fact representing Hooben, maybe some other members on here will know.
If you are representing as the business, maybe also get a business account
I have to say for your first post on this forum, you haven't exactly inspired any confidence.

Fingers crossed your customer gets a better level of service from you going forward and we are eagerly awaiting them to receive the model so they can start their journey with it.

[MrChef]

hooben-hobby

Are you in fact representing Hooben, maybe some other members on here will know.
If you are representing as the business, maybe also get a business account
I have to say for your first post on this forum, you haven't exactly inspired any confidence.

Glad I'm not the only one to have noticed this weirdness.

Hooben-hobby makes this their First post after registering in September 2022???

And responding to a forum moderator as well?

What's that old song? Oh yeah, "Things that make ya go H'mmm?.."

[STHV]

Typical Hooben

[Herr Dr. Professor]

I am sorry to have often read about and once personally experienced dissatisfaction and frustration with Hooben Hobby products. Perhaps Hooben could to do an clear and full introduction at (viewforum.php?f=3). This could be a fine opportunity for Hooben to attend to hobbyists' responses regarding Hooben products, make improvements, and thereby repair relations. I know that I could be excited to buy some Hooben RC tanks if I could do so with confidence in the quality.

[Model Builder 4]

Sorry for hijacking this thread but I would just like to give an update on my previous posts and say that hooben has resolved the earlier issues that I had and I've now made the collection of the tank today so I'm happy after all

Cheers,Lee.

[Ecam]

Better late than never!?!

[tankme]

Good to hear Lee.

[Model Builder 4]

Thanks guys, the main thing is that they resolved the issue and it arrived safely so I'm back to being an happy tanker

Cheers,Lee.

[hooben-hobby]

Following along Kaczor as I won't be building mine now hooben still living up to their untrustworthy name I ordered mine 3 weeks ago as I was informed after messaging that it was in stock and ready for shipping, 2 weeks later and still no tracking number so I contacted them on two occasions and was told different ship times, I contacted them again today and finally got told that they'd sold them all at the Dortmund model expo which took place a week after I placed my order and there's no new stock for 'some time' so well done hooben for keeping up a long tradition

Sorry, this is the negligence of our colleagues. In fact, it has been sent to you. I believe you have received it.

i think before suggesting that your customer has received it, you would have at least checked they have rather than assumed and posting publicly. This surely would have been better to do privately over messaging.
Are you in fact representing Hooben, maybe some other members on here will know.
If you are representing as the business, maybe also get a business account
I have to say for your first post on this forum, you haven't exactly inspired any confidence.

Fingers crossed your customer gets a better level of service from you going forward and we are eagerly awaiting them to receive the model so they can start their journey with it.

Yes, I can represent Hooben
The above friend from the UK is named Lee and he has successfully received his Mark IV.
Wasted Some time sorry,
Fortunately Lee is satisfied with the tank
I just came to this forum. If you encountered Hooben related questions, you can contact me or send an email to email: support@hooben.com