jackalope wrote:I'd recommend not getting either cause you may never get the damn thing!
I can't get a live person on the phone at the USPS, the robot and the tracking number STILL show never dropped off, John from Mato says to "be patient" but I think I've been BEYOND patient seeing how I ordered my parts November 25!
I received my first order with Mato by Fedex within a week. Received the second order by UPS 3 days.
I remembered several years ago i sold a brand new luxury man belt to a young lady on ebay. She told me the belt would be the birthday present for her boy friend. She needed to receive it the next day. I never trust Postal Service. So i sent the belt by UPS with overnight delivery guarantee. However, she did not receive the belt the next day. She called me and cried over the phone. I was very very sad. But nothing else i can do for her. I can not walk into UPS depot and get the parcel for her. If i knew this i would just drop off the belt ( she was just 80 miles away). Finally UPS took 4 days to deliver the belt. I got the shipping fee from UPS and refunded to her.....
As a vendor, their task is to deliver the items to the courier companies as soon as possible. Once they delivered the items to the courier companies, the package is not in their control. The question would be is the vendor accountable for the time the shipping company holds the package? This would be up to each individual customer. If Mato did not ship or held a customer’s order-then that is 100% their fault. However, when they deliver the items to USPS in a timely manner, and USPS does not deliver the items quickly due to backlog-this is a totally different story. I believe USPS is 10000 times larger than Mato. But when you need them you can't get a live person on the phone at the USPS. How about Mato? Each time you called i think you have been taken care well. Like you said they told you to wait till January 16th and if the stuff doesn't get here they'll refund your money. If the stuff ever shows up its a gift. I don't think Mato can do more for you. You can't expect Mato walk into USPS depot to look for your parcel. So just be patient, You get a clear timeframe. If you did not receive the parcel January 16th. Contact Mato to get a refund.
I don't know how many orders you have placed with Mato. If all your previous orders were delay. You should close your account and never buy from them again. if this is a single case, the story would be different. Again, whether courier shipping time to be considered as vendor shipping time. Different people would have different opinions. I am very happy with my two orders with Mato. I am also very happy to see how Mato stand behind their service!
Sandy
