Now its Matomarts turn to screw things up!

[jackalope]

Ok this very may well turn into a rant cause this is crazy and I'm mad now!

So Imex screwed up my gearboxes for my King Tiger so I emailed Matomart to MAKE 100% sure that what they had listed was in fact correct, 4 days pass and Murphy replies they are in fact the steel geared gearboxes and they are stock ratio. Fine thats cool I have high torque motors no problem so I order them, the site says...Available to ship: Within 1 to 2 business days so having got stuff from them before I knew I'd see the stuff in about a week again no problem.

Today I get an email from Murphy saying these will be shipped direct from the manufacturer that they DON'T have them available to ship. WHAT THE HELL?!?!?!?!? And to top it off they're STILL listed on their site as "Available to ship: Within 1 to 2 business days".

Ya know I just don't get it, is the kind of customer service you guys have to deal with in the R/C tank world? People not returning emails, companies claiming they have parts when they don't, waiting days for replies to questions asked to companies, getting wrong parts and they try to tell you its your fault, getting the whole wrong tank when you order one, being told AFTER you give them money they really don't have your parts they'll be coming from the manufacturer and WHO knows when that may be! I'm sorry but I just don't get it, how in the HELL do these places even stay in business?

So now Mato mart is on the same list of mine as Imex, DO NOT BUY FROM So now where the hell do I get my parts from?

The crap with these companies is so discouraging it makes me want to just leave my tanks on a shelf cause its obvious I can't get replacement parts should something break.

Sorry for the rant but I'm mad and I honestly do not understand how people can run a business like these people do.

[PainlessWolf]

Jack,
I understand. I believe that I mentioned that Mato gets a lot of it's stuff from China and yeah, it may ship in 1-2 days but not from Canada. The good news is that even shipping from China\Canada, I got the new TX and 2.4 set in a week. You have to take the meat and leave the bone doing RC Tanking in America. There are only a few sites we can buy from locally like Mato, Immortal and Artistic, to name some. We are lucky to have access to all of the neat German and UK stuff through UK sites like Welsh Dragon and Forgebear. Exchange rates and shipping are part of the deal. It's worth it once tanks and parts are in our hands but you can see why I have learned to live with and enjoy the 'anticipation' phase of a build.
regards,
Painless

[ALPHA]

Yeah happens to me Jack.... I wouldn't worry ...your gearboxes with get to you in about the same time....I've had orders split... one tracking number... which is not possible logically.... as parts are coming from canada and china....but they do come...they are solid vendors in my book...Murphy is an outstanding tech...they will even send you schematics if you need them.......but hey..yeah...!!!!!!!don't buy anything from them!!!!!!

That way they have more parts for me


ALPHA

[jackalope]

His email it seems was incorrect, they have the gearboxes and they will ship them today. The silly little mudflaps and jack are what will take 2 weeks! He asked if it was ok if I got them seperate and I told him YES so long as the correct gearboxes come and they are REALLY the steel gears with bearings then I'm fine if the detail bits take a month to get here so long as they eventually do get here.

[ALPHA]

Gonna tell you a story Jack..... MatoMart had a Labor day 24hr sale.... just because I need a Tiger turret... I bought a Tiger...89.95 ....metal gearboxes S&S....I was thinking of getting a Taigen turret...from EBAY...but I decided to get the new Heng Long...just to see what all the hub bub was about with the tracks....now the exciting part ...I also ordered a few small bits for other projects on the burner....since I've been ordering from them for the entire summer ...and having my orders split ....when the tank came... I just set it aside till the rest came in......here's the funny part... as I didn't think to check the foam liner the tank is packed in... so I waited over a week...thinking ...What the Hell is going on??? .........Before emailing Murphy...Sass reminded me that sometimes they pack small bits in the back of the tank in the holes in the foam....low and behold ...it was all there

MATOMART...excellent vendors..........as Jack says .........DON'T BUY FROM THEM!!!!!!!!!!!!!! That way there is more for me

ALPHA

[ALPHA]

His email it seems was incorrect, they have the gearboxes and they will ship them today. The silly little mudflaps and jack are what will take 2 weeks! He asked if it was ok if I got them seperate and I told him YES so long as the correct gearboxes come and they are REALLY the steel gears with bearings then I'm fine if the detail bits take a month to get here so long as they eventually do get here.

DON'T BUY FROM THEM MAN!!!!!!!!!!!!!!!!!!....More for me

ALPHA

[jackalope]

Come on man, after the crap I've had to deal with I'm a little frustrated to say the least.

BTW now I get a email from Freaky about his! I swear I can't win sometimes! I'll order his as well I figure it never hurts to have spare parts on the shelf.