Toemen.nl
Posted: Sat Mar 18, 2017 11:45 am
So far I have ordered three tanks from Toemen, them being the major importer for Heng Long in the country where I live, the Netherlands. And all three times something went wrong.
- First time, I called about a WSN T-34/85 as advertised on their website, asked if they had it in stock. They told me it was. I placed the order and received a confirmation e-mail that my order had been received, but the item was out of stock and it would take approximately a week to get the tank. After about a month I decided to just change my order to a JagdPanther, which they did have in stock. The JP arrived within a few days and without error.
- Second time I ordered a Leopard 2A6. The tank arrived within a few days, however, it had the wrong box of detail parts, it came with Tiger parts instead of Leopard 2A6 parts. I notified them, was told that they had ordered the correct parts and that it would take approximately a week for them to arrive. It took several months.
- Just a few days ago I ordered a HL StuG from them as advertised on their website, after calling to make sure it was in stock. I then received an e-mail saying that it wasn't in stock, and that it would take approximately a week for it to arrive (sound familiar?). I've just gone ahead and canceled the order, I'll order my StuG elsewhere.
Now I realize that they're just trying their best to run a store and that each time one could argue what happened was outside of their control, but the fact remains that I've ordered three tanks from them on three separate occasions and three times something went wrong.
- First time, I called about a WSN T-34/85 as advertised on their website, asked if they had it in stock. They told me it was. I placed the order and received a confirmation e-mail that my order had been received, but the item was out of stock and it would take approximately a week to get the tank. After about a month I decided to just change my order to a JagdPanther, which they did have in stock. The JP arrived within a few days and without error.
- Second time I ordered a Leopard 2A6. The tank arrived within a few days, however, it had the wrong box of detail parts, it came with Tiger parts instead of Leopard 2A6 parts. I notified them, was told that they had ordered the correct parts and that it would take approximately a week for them to arrive. It took several months.
- Just a few days ago I ordered a HL StuG from them as advertised on their website, after calling to make sure it was in stock. I then received an e-mail saying that it wasn't in stock, and that it would take approximately a week for it to arrive (sound familiar?). I've just gone ahead and canceled the order, I'll order my StuG elsewhere.
Now I realize that they're just trying their best to run a store and that each time one could argue what happened was outside of their control, but the fact remains that I've ordered three tanks from them on three separate occasions and three times something went wrong.