Hey there dgsselkirk it's the reason I'm giving them the benefit of a doubt... but I have to admit... the fact that I still have the messages sent...how they initially said they said they sent the links... then how later they questioned the claim ... then again saying that they sent the links..after I told them I stopped the claim.. is all documenteddgsselkirk wrote:I will probably cause hate and dissention among the troops here but...
I am in the promotional products business and yes, customer service is the key no question. But some customers....well... lets just say it's tough to remain calm and professional sometimes
Please, please, please, keep in mind for some of these guys this is not their full time gig and when a site says " we will respond to you within 2 business days" That's what it means. Keep in mind where you are and where they are. 2 days can actually be 5 with a weekend in there and the time differences. E-mails can go down, people can be sick, you may not be aware of a holiday in that country, etc...
I'm sure a lot of these smaller guys are in it more for the love of the hobby. I can think of 4 that I have bought off in the last year who really only make enough to support their own addiction to this crazy game. There ain't a lot of dough to be made in this racket believe me!
I'm not saying there aren't some bad "dealers" big and small out there, but most of them give their best effort and are really reasonable when it comes to issues IF you are reasonable too. AND always remember you will catch more flies with honey than vinegar.....
But if all else fails hammer the S**T out of em' and bury them in the desert...
not to mention how these kind of sellers always say they've been in business for a long time...how big or small they are doesn't mean anything... they are still taking your my.. everybody's money...basically leaving all the risk to the buyer...not the seller
Now i'm not sure how big MATOMART is... but they at least sound like a Hobby shop of some sort...as they do carry a good stock of things...but in comparison with the companies that might be just as big or small ... they strike me (right now) as second rate
I might add... when I asked about their bulk shipping... they answered quickly... less than a day...then when I asked for clarification..nothing ..nada... bupkiss ..I had to take the risk.. and just proceed with the transaction...as the time for one of the items was running out...So you see ... the "TRUST" and "RISK" was all mine
The thing that makes it worse is that the "RISK" and "TRUST" is still all mine because I have to take their word that the links will arrive in about a week...I'm giving it two... which I think is generous on my part... because that's just about borderline of the time I have to refile a claim
The only reason I am giving them that much leeway is because they have a 100% feedback..and because the things I ordered came
I might end up on some peoples black list... but they have to understand.. as a consumer... we should be allowed to protect ourselves in the best way provided ...to which I thank the heavens for Paypal...because I still remember the days when I sent cashiers checks and money orders .. and those days the "RISK" was much higher
ALPHA
....I did say two would be good... but one was sufficient... So they were generous ...I really appreciate that in a seller... 
? that I don't get ??, but with Christmas post I'm still waiting from them but will keep you all up to date as to when they arrive , as for the customer service big or small we are the customer and that should not make a difference to the service they provide as at the end of the day it is our hard earned money we are parting with and as Alpha says thank god for PayPal that has saved me more than once 
but this is my own opinion and I know how far this order from them has to travel but I ordered my Sherman from torro in Germany and that arrived 2 days ago ??
