Torro loose cannon Barrel Issue

[DymondTank]

Hi guys ,

I recently purchased a tiger 1 late Camo tank . Once all set up the cannon is loose . Switched on and the cannon sound seems to keep going off , no response to elevate the barrel up and down, I checked the turret the cog is loose . . So I contacted Torro , they seemed to not help me at all . I have sent videos and pictures of the fault . But still no reply back .

So I was asking does anyone have any experience of this before . Can it be easily fixed . Any help would be great .

[jarndice]

If there is a fault in a new Tank (Or anything else) your point of settlement is not the manufacturer but the dealer,
If you bought your Tank from a reputable dealer contact them and they should under the current legislation (in the UK) replace it.
Don't faff around trying to fix it yourself, You have a legal right to a new replacement or your money back.

[DymondTank]

Thanks for the advice but Torro seems to not help at all . I sent videos and pictures of the fault . I waited three days . I rang them they seemed to not answer . Which is annoying

[Son of a gun-ner]

Thanks for the advice but Torro seems to not help at all . I sent videos and pictures of the fault . I waited three days . I rang them they seemed to not answer . Which is annoying

Did you purchase it direct from Torro?

[jarndice]

Are you saying that you bought your Tank from Torro directly because I would be surprised if you did,

[DymondTank]

Yes I did from Torro itself . I have emailed them . Send videos and pictures of the fault . Waited three days . I rang them today and no answer at all

[Son of a gun-ner]

If you paid by PayPal or credit card, you can make a claim with either, especially as Torro won't communicate with you.

[DymondTank]

Oh right , I did by PayPal . I try that . See what happens

[Son of a gun-ner]

Oh right , I did by PayPal . I try that . See what happens

I and a lot of others would

[Son of a gun-ner]

But make sure PayPal are behind you to cover any return shipping if you are required to return it.