e-mail for Axel's

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Postby dgsselkirk » Mon Apr 16, 2018 7:37 pm

Anyone have an e-mail for Axel's? I am wanting to order a quantity of the small air intake screens for the Sherman tanks but going through the website it wants 36 Euros for shipping!!! Yikes! They could all fit in a $2.00 stamped envelope! LOL! Can't figure out why so much for shipping so just want to ask him about it...

https://www.axels-modellbau-shop.de/kat ... anguage=en
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Postby Code501 » Mon Apr 16, 2018 7:54 pm

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Postby dgsselkirk » Mon Apr 16, 2018 7:57 pm

Awesome! Thanks! :thumbup:
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Postby maxmekker » Mon Apr 16, 2018 9:13 pm

I've walked away to from small parts order from Axels sadly. that shipping is :crazy:
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Postby Ad Lav » Mon Apr 16, 2018 10:02 pm

You won’t get any joy.

Shipping is capped at the same rate for everything.

Ordered a new Tamiya tank - €13.50.

Ordered some schumo bits - €13.50.
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Postby Marco Peter » Mon Apr 16, 2018 11:41 pm

Keep us updated about his reaction. 8)

(and remember we cannot see a link to your shopping cart. ;) )
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Postby dgsselkirk » Tue Apr 17, 2018 3:33 am

I will let you know. I have contacted him in all media. Will be interesting to see what he says. If an issue will have a friend in Germany purchase and ship for me. Have done this basically around the world when I think shipping is too much.
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Postby Afrikakorps » Tue Apr 17, 2018 11:41 am

LOL :haha: funny you mention the postage cost.
Just two days ago I wanted to order a 1/16 Schumo kit mg34. Something you could fit in a small padded envelope.

The postage cost was 50 Euro.
Outrageous ! More than 3 times the price of the item. :wtf:

Needless to say I purchased a cheaper item elsewhere.
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Postby B_Man » Tue Apr 17, 2018 12:23 pm

I've also had a similar issue with Axel's. I ordered a set of sherman periscope guards which obviously weigh next to nothing and had some ridiculous shipping charge slapped on me at the checkout. I had ordered parts from him before without extortionate postage costs so assumed it was an issue with the website and dropped him an email. I was basically told that was the cost of shipping and I could take it or leave it. Unfortunately I couldn't find them available anywhere else so I ended up setting up an account with a German mail forwarding service with very reasonable rates and did it that way. I'm not sure what his game is with International shipping, maybe he has enough local business and cant be bothered anymore.
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Postby tomhugill » Tue Apr 17, 2018 1:01 pm

B_Man wrote:I've also had a similar issue with Axel's. I ordered a set of sherman periscope guards which obviously weigh next to nothing and had some ridiculous shipping charge slapped on me at the checkout. I had ordered parts from him before without extortionate postage costs so assumed it was an issue with the website and dropped him an email. I was basically told that was the cost of shipping and I could take it or leave it. Unfortunately I couldn't find them available anywhere else so I ended up setting up an account with a German mail forwarding service with very reasonable rates and did it that way. I'm not sure what his game is with International shipping, maybe he has enough local business and cant be bothered anymore.


Do you have my info on the mail forwarding company?

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Postby dgsselkirk » Tue Apr 17, 2018 1:05 pm

Here is the response.

Hi Dean,

the reason is, that we normally only ship parcels, as they are insured and trackable. Also you can add other stuff to have more weight. There is no difference in sending a 1kg or 3kg parcel to Canada.

Problem is the package I want him to ship to me MIGHT weigh 200 grams. Oh well, on to plan B....
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Postby Rad_Schuhart » Tue Apr 17, 2018 1:23 pm

Sometimes I dont understand what is going wrong with the shipping charges in our hobby.

Why cant axels modellbau send with reasonable prices abroad?
Why seidl modellbau now refuses to send outside Germany, even to his neighbours (I am living in Austria) and old customers like myself? I used to buy all Tamiya parts and kits to him.

Why almost everything you can buy at Aliexpress has free shipping no matter the size except the heng long parts where they charge us 7-8 bucks for a tiny micro piece?

I dont know if those people are just rich enough with their sales in Germany, or are lazy to send outside or maybe they want to ruin their business...
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Postby tomhugill » Tue Apr 17, 2018 1:56 pm

Rad_Schuhart wrote:Sometimes I dont understand what is going wrong with the shipping charges in our hobby.

Why cant axels modellbau send with reasonable prices abroad?
Why seidl modellbau now refuses to send outside Germany, even to his neighbours (I am living in Austria) and old customers like myself? I used to buy all Tamiya parts and kits to him.

Why almost everything you can buy at Aliexpress has free shipping no matter the size except the heng long parts where they charge us 7-8 bucks for a tiny micro piece?

I dont know if those people are just rich enough with their sales in Germany, or are lazy to send outside or maybe they want to ruin their business...


China's postal service is hugely subsidised by the goverment. It's not a fair comparison. I can see why with PayPal generally siding with the buyer that a company would insist on sending everything tracked and signed. What I don't understand is why this can't be done as a jiffy bag, maybe it doesn't make any difference price wise, I don't know.

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Postby Rad_Schuhart » Tue Apr 17, 2018 2:09 pm

tomhugill wrote:
Rad_Schuhart wrote:Sometimes I dont understand what is going wrong with the shipping charges in our hobby.

Why cant axels modellbau send with reasonable prices abroad?
Why seidl modellbau now refuses to send outside Germany, even to his neighbours (I am living in Austria) and old customers like myself? I used to buy all Tamiya parts and kits to him.

Why almost everything you can buy at Aliexpress has free shipping no matter the size except the heng long parts where they charge us 7-8 bucks for a tiny micro piece?

I dont know if those people are just rich enough with their sales in Germany, or are lazy to send outside or maybe they want to ruin their business...


China's postal service is hugely subsidised by the goverment. It's not a fair comparison. I can see why with PayPal generally siding with the buyer that a company would insist on sending everything tracked and signed. What I don't understand is why this can't be done as a jiffy bag, maybe it doesn't make any difference price wise, I don't know.


Hi Tom, I think you did not get my point. I am not comparing China postal services with the European ones... I am talking about of the two main german sellers, one refuses to send outside Germany and the other does it but with atrociuos rates.

And about aliexpress, what I mean is I can buy big and heavy tools, car parts of whatever in china for 3 euros free shipping... But what happens if you want to buy a random heng long parts? https://www.aliexpress.com/item/HENG-LO ... autifyAB=0

Five euros for the part, 6,38 euros for the shipping. Thats what I dont understand. And they are shipping from the same cities as the other hundreds of aliexpress orders I did. Why aliexpress tank part sellers charge so high shipping rates when most of the shipments from there are for free?
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Postby tomhugill » Tue Apr 17, 2018 2:13 pm

Sorry I did missread your bit about aliexpress shipping g rates, I do agree that seems very strange. I've just ordered a Lego train clone off Ali express and paid £1.30 (yes one pound third pence) extra to have my order sent via DHL. If I wanted to do that in the UK back to China that would have cost me £20 - 30 easy to ship back via DHL. So go figure!

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Postby Rad_Schuhart » Tue Apr 17, 2018 2:31 pm

tomhugill wrote:Sorry I did missread your bit about aliexpress shipping g rates, I do agree that seems very strange. I've just ordered a Lego train clone off Ali express and paid £1.30 (yes one pound third pence) extra to have my order sent via DHL. If I wanted to do that in the UK back to China that would have cost me £20 - 30 easy to ship back via DHL. So go figure!


Warning! Aliexpress + DHL / EMS usually (but not always) leads to custom charges!

Lol, I did not know you have Lego too. I used to create my own things, but then I discovered the RC tanks and so on and I abandoned them.

Take a look to this, it was one of my best creations back in the day.

https://www.flickr.com/photos/99630055@ ... 861479607/
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Postby tomhugill » Tue Apr 17, 2018 3:11 pm

Rad_Schuhart wrote:
tomhugill wrote:Sorry I did missread your bit about aliexpress shipping g rates, I do agree that seems very strange. I've just ordered a Lego train clone off Ali express and paid £1.30 (yes one pound third pence) extra to have my order sent via DHL. If I wanted to do that in the UK back to China that would have cost me £20 - 30 easy to ship back via DHL. So go figure!


Warning! Aliexpress + DHL / EMS usually (but not always) leads to custom charges!

Lol, I did not know you have Lego too. I used to create my own things, but then I discovered the RC tanks and so on and I abandoned them.

Take a look to this, it was one of my best creations back in the day.

https://www.flickr.com/photos/99630055@ ... 861479607/


Wow that's incredible! Im dabbling in Lego trains with a view to a garden railway. Fingers crossed, my brother ordered the same set and it didnt incur a charge but we will see!

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Postby Soeren » Tue Apr 17, 2018 4:33 pm

Abroad are very high and especially when tracking and priority services are included. But once wanted to by tiny stuff from MK and while it would have been possible to put this into a padded envelope they would not do that. Jumped to 7 € parcel service for 30 screws for the tank wheels. I added some pieces to make the shipping cost reasonable and that was for national shipping. !

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Postby HERMAN BIX » Wed Apr 18, 2018 12:11 pm

Soeren wrote:Abroad are very high and especially when tracking and priority services are included. But once wanted to by tiny stuff from MK and while it would have been possible to put this into a padded envelope they would not do that. Jumped to 7 € parcel service for 30 screws for the tank wheels. I added some pieces to make the shipping cost reasonable and that was for national shipping. !


And that right there folks is what I call down here........

A PISS TAKE

humans will always take the route of least effort and expense.

Not willing to actually go out and genuinely send the items with the best interest of the buyer(repeat client) in mind.
And every time we decide to reel back in terror with the price of shipping yet carry on to ADD items to the sale to ":make it worth it" only vindicate to the upselling and lazy service.
Any one here familiar with "would you like fries with that" ?

Me ?

No, did I ask for fries ?
take that back to your handlers/franchise owners/managers, and tell them I did not ask for fries, I dont want fries, and I am quite happy to sit here holding up the drive in line to discuss the point for as long as I decide is long enough to ruin the potential upselling profit margin that the owner wants to try an inflict me with by training you to ask me if I wanted fries when I clearly did not ever ask for them, and if I change my mind and do want fries, your minions will scurry around and fetch ,as thats the lazy mindset your training has programmed you respnd to.................

Oi, Axel or(insert your supplier)..................you want to sell me stuff ?
You dont want me to bag your business to thousands of potential customers regarding your outrageous postal charges around the planet as thats what the internet can do?
You want to actually engage in proper customer service like (pick a place and TRUST ME , I have examples ) that seem to be able to ship at a reasonable price that I know can be done except by you ?
Yes ?
Get your actual ass to a Deutche Poste branch and carry out actual Customer Service............oh, and by the way, I want the V.A.T. taken off because thats the current commerce export rules.
And if thats too hard, I will make the stuff myself, or buy it elsewhere, or just go without, but bag you every chance I get along the way to a cast of thousands.........

If it don't sit right= don't cop it.

And Google Translate works good enough to understand dissatisfaction.
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Postby Son of a gun-ner » Wed Apr 18, 2018 12:39 pm

Well said Herman :clap:

For me, this is a candidate for the bad vendors list.

Many years ago, before I bid on things from America, I used to ask the shipping cost. Shipping used to be 4 to 5 dollars for a couple of cars to the UK, some bloke wanted $20 shipping on a pair of cars, needles to say I didn't bid on his. So much greed out there, they're getting what they wanted for the items, no need to slap extra on.

As for extra postal charges for heng long (tank) bits, it's like most things for modelling, once the word modelling is used, the prices go sky high. Half a dozen self tapping screws for more money than a box of 200 cost, work that one out?
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