RCTank.de

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Postby scalawag » Fri Apr 12, 2013 3:10 pm

Just had a problem with a packet from rctank.de. The German post office decided to send it to the USA instead of the UK!!!

Dominique has been an absolute star in the way he has sorted this out.

He has replied to every e-mail I have sent him very quickly, tracked the problem with the German post office down for me, and dispatched a replacement rather than leaving me waiting for the original to be shipped back to me from the States.

I cannot praise his customer service enough, it is brilliant, and he clearly puts his customers first.

I would definitely recommend Dominique and rctank.de to anyone.

scalawag
 

Postby Eastern Front » Fri Apr 12, 2013 4:57 pm

I have had alot of dealings with them, they are definately top notch, and if there is any problems that may be anticipated they are quick to send you an email!
They are very courteous and have great products,,, One of my favorite places to do business for sure!

Cheers!
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Postby maxmekker » Fri Apr 12, 2013 5:44 pm

I just had a mailchat with him the other day, and I told him that welsh and rctank are regarded amongs the best in the tank scene by the forum user both here and over sea , and he replied that he works hard to have that rep.

In a five to six weeks time his shop will get a total refresh, so it will be even easier to find those small , I did not know he had that' parts :-)
Last edited by maxmekker on Fri Apr 12, 2013 5:46 pm, edited 1 time in total.
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Postby Wildboar44 » Fri Apr 12, 2013 5:46 pm

Had a package from RC.TANK.DE, must say really good service and I noticed they carry more stock than others in UK
So this meant no delays in my build . 8)
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Postby wsn123 » Sat Apr 27, 2013 7:47 pm

I totaly agree and I recommend Dominique too
very quick delivery and excellent communication

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Postby Dietrich » Sat Apr 27, 2013 9:48 pm

Hi Glen B,
I know that this might seem a bit of an odd request....but Please can you supply some more details about the Stencil kit that you bought and how easy it was to use ?
Your stencils look to have come out very well !
Regards,
Alb.
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Postby ttt » Tue Jul 22, 2014 2:58 pm

I could only find one UK vendor who stocked the tank I wanted and he appeared a number of times on the blacklist.

I widened my search and emailed a list of questions to some German suppliers. They all responded promptly and I was most impressed by the one I received from Dominique at rctank.de.
After an exchange of emails between us, in which I was asking for advice and guidance (this was to be my 1st rc tank), I placed an order.

Throughout the whole process Dominique has been very patient with me, helpful and, above all, completely honest and trustworthy. I would wholeheartedly recommend him to anyone thinking of making a purchase.
Tim

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Postby PainlessWolf » Tue Jul 22, 2014 3:35 pm

Good Morning,
RcTanks.de and Dominique are Top Drawer
regards,
Painless
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Postby MichaelC » Tue Jul 22, 2014 6:27 pm

Agreed 150%. I have been going to them for almost everything. Great website, lots of parts and good comm.

Still don't know if Dominique is a boy or girl though. I wanted to call him Dom but hold off on it........ :-)

MichaelC.
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Postby edpanzer » Fri Feb 06, 2015 9:14 pm

Got to agree with every post on here just ordered my first tank off rctankde http://www.rctank.de/24-GHz-TIGER-I-LAT ... -IR-system
he is very knowledgeable and put up with my many emails . nitrotek didn't answer and I basically got "dunno mate" from another
So its a big :thumbup: :clap: :clap: :clap: to Dominic from me

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Postby RobW » Thu Aug 13, 2015 1:17 pm

I've had two orders now and both times things have gone wrong beyond his control (HL packaging in both cases). Very quick responses and everything sorted out quickly and with sensible solutions.

Will definitely be after more stuff in the future.

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Postby Darkas » Thu Aug 13, 2015 4:01 pm

It's my favorite online store too.
Communication is 100%, always friendly, always comes with a reaction quick.

Image
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Postby Jussek » Thu Aug 13, 2015 6:18 pm

He is a guy btw.., ;D
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Postby Arnie_DK » Tue Aug 18, 2015 1:39 pm

Oh yes!! Love this place and Dominique is awesome, to say the least! :D

Got more or less everything from him!
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Postby Gillaspy2005 » Thu Oct 29, 2015 1:02 pm

Great vendor, would have no qualms about recommending and using again.

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Postby jtracks » Thu Oct 29, 2015 6:52 pm

I've purchased two tanks from Dominique and many parts. Parts arrive within two weeks to the USA, tanks, well, about seven weeks. I'm very happy with his service.
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Postby DonGilham » Thu Jan 21, 2016 5:46 pm

Just received my Taigen Panther from Dominique and her entourage.

VERY happy with the model, and very happy with the service received.

Highly recommended :)
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Postby mike1268 » Tue Feb 16, 2016 4:11 pm

Ordered on the 16th, turned up on the 19th. Cant complain :)
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Postby Simon M » Thu Apr 14, 2016 5:42 pm

Ordered some bits on Sunday & arrived today, superb service

Sent from my MotoE2(4G-LTE) using Tapatalk
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Postby B_Man » Tue May 17, 2016 10:16 pm

A big thumbs up for Dominique. I ordered some parts late Thursday night and to may amazement they were delivered to me in Australia the following Tuesday morning. Very reasonable postage charges too, unlike another popular vendor from that part of the world. :thumbup:
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