Tankzone

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Postby tomhugill » Mon Feb 19, 2018 12:41 pm

Much against my better judgement I thought I'd give them another go (mainly because they're the only ones stocking what I needed, Kong tiger metal swing arms). Package arrives quickly, unfortunately they're tiger 1 arms. Email Kin to say what had happened and get a message back with appologies saying he would check with dispatch and get back to me. So far so good. Unfortunately that's the last I've heard. I've sent several emails chasing him for an update but to date complete radio silence.
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Postby RobW » Mon Feb 19, 2018 1:19 pm

I emailed on Friday to ask about a Clark board, still not heard or seen a out of office message.

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Postby maxmekker » Mon Feb 19, 2018 2:12 pm

Clark Board ?

:wave:

:thumbup:
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Postby RobW » Mon Feb 19, 2018 2:19 pm

I know! it's the exchange rate that's the problem, not your prices.

Just heard back from them, so hopefully Tom will have too.

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Postby maxmekker » Mon Feb 19, 2018 2:47 pm

I forgot we spoke before , :/ sorry about that
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Postby 43rdRecceReg » Mon Feb 19, 2018 9:56 pm

tomhugill wrote:Much against my better judgement I thought I'd give them another go (mainly because they're the only ones stocking what I needed, Kong tiger metal swing arms). Package arrives quickly, unfortunately they're tiger 1 arms. Email Kin to say what had happened and get a message back with appologies saying he would check with dispatch and get back to me. So far so good. Unfortunately that's the last I've heard. I've sent several emails chasing him for an update but to date complete radio silence.


Not very inspiring, Tom. These two products don't look remotely alike, and have entirely different part numbers. For someone who has been in the business for many years, this rudimentary error is simply inexplicable. It's also fairly unforgivable. I don't think I shall ever use Tankzone.. :thumbdown:
Heng long Panzer (Licmas ) is always a dependable provider; but I guess you want to avoid the postal charges..
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Postby tomhugill » Mon Feb 19, 2018 11:01 pm

RobW wrote:I know! it's the exchange rate that's the problem, not your prices.

Just heard back from them, so hopefully Tom will have too.


Remember stians boards are programable and tank zones are not so will be slightly cheaper
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Postby RobW » Tue Feb 20, 2018 8:34 am

Now I'm even more confused. Thought both were TK 24's?

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Postby tomhugill » Tue Feb 20, 2018 9:38 am

RobW wrote:Now I'm even more confused. Thought both were TK 24's?


Stians are tk24p , so you can use a programming cable to change the sounds, tank zones are stuck with the same sounds
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Postby tomhugill » Tue Feb 20, 2018 9:39 am

Clark charges $20-30 more for the programable ones from memory
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Postby RobW » Tue Feb 20, 2018 10:23 am

Thanks. That explains the price & capabilities (that and Stian sent me a video to explain using sufficiently short words).

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Postby Negaduck » Sun Jun 17, 2018 4:36 am

what a way for me to jump back into this site then to complain about Tankzone and it looks like this is the tread to do it in on a quick search.

first off i should say i'm in Canada and about a year ago i ordered the StuG III Ausf F/48 Early Conversion Set. i even got it shipped to my aunt that's in the southend area cause my dad went over there for some family vacation/reunion and could bring it back without the shipping cost. what i got was the Ausf C/D. i got a hold of kin and at their cost sent it back and i did get the Ausf F. missing pieces. and the main body of it was broken with the piece glued back on.

I wonder does this guy read what we put on here because i dont think i will buy anything from that site again if this is the norm
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Postby jarndice » Sun Jun 17, 2018 9:54 am

I joined this emporium of wonder and delight in September 2012 and I began shortly after that momentous day warning the Forum that Tankzone owed me £400 + And over the years I continued to warn members who enquired as to its veracity,
I was told many times that no no it was all different and it was a good dealer and then to make things worse it was given the UK franchise for Clark Boards,
Before our own Forum based hero made them available I got mine from Heng Long Germany because there was no way I would buy from T******e and here we are like a broken record hearing the same story's all over,
Please avoid them as well as "Nitrotek" again another shyster who wants your money but appears to be averse to providing any kind of service.
The blacklist carried warnings about Tankzone and Nitrotek as well as too many others and then for reasons beyond my understanding they were all removed and a new blacklist began,
In my worthless opinion that was a mistake and a lot of members of this Forum have been paying a high price for it ever since.
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Postby tomhugill » Sun Jun 17, 2018 11:10 am

jarndice wrote:I joined this emporium of wonder and delight in September 2012 and I began shortly after that momentous day warning the Forum that Tankzone owed me £400 + And over the years I continued to warn members who enquired as to its veracity,
I was told many times that no no it was all different and it was a good dealer and then to make things worse it was given the UK franchise for Clark Boards,
Before our own Forum based hero made them available I got mine from Heng Long Germany because there was no way I would buy from T******e and here we are like a broken record hearing the same story's all over,
Please avoid them as well as "Nitrotek" again another shyster who wants your money but appears to be averse to providing any kind of service.
The blacklist carried warnings about Tankzone and Nitrotek as well as too many others and then for reasons beyond my understanding they were all removed and a new blacklist began,
In my worthless opinion that was a mistake and a lot of members of this Forum have been paying a high price for it ever since.


I've always said tankzone are probably ok when things go right (which for 90% plus they probably do) however this isn't the mark of a good vendor, in my opinion it when things go wrong and how the vendor deals with this. This is where tankzone really falls down as their coms are pretty dire.
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Postby wibblywobbly » Sun Jun 17, 2018 1:13 pm

Yes, things do go wrong when ordering anything online. It happens all the time for a million different reasons. I doubt that there is a dealer on the planet who has not screwed up at some point or other. Any dealer that has employees is also dependent on them to do their job properly, hence if someone is leaving the company, had a run in with the boss, wants to get home early etc, they will simply stuff something in a box and despatch it.

The good dealers put things right, the poor ones don't. The big dealers/box shifters probably don't care a lot as a 1% complaint record won't affect their business one jot. It depends on whether they want a reputation or a bigger profit. The time taken to respond to complaints is going to depend on whether they pay someone to handle the calls and emails, or do it themselves. During busy/holiday periods there will be a delay if they are doing it themselves.

Personally, I wouldn't run an online business for all the tea in China, because for every valid complaint I would have to try and identify the ten invalid ones, the chancers, the fraudsters and the plain stupid questions, and that is before anything is actually sold.
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Postby Negaduck » Sun Jun 17, 2018 11:21 pm

too bad for me i'm one of the honest ones with a legitimate complaint but i have a feeling that any complaint this guy get will be block after 2 or 3 emails. I've even tried working with them to have the replacement parts shipped to family in the UK like i did with the original order. maybe if i start a build thread on this tank someone will give me a link to a place where i can get the missing parts
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Postby jarndice » Mon Jun 18, 2018 7:32 am

You are absolutely right, It is the simple fact that TANKZONE and NITROTEK can afford to advertise beyond our particular niche (R/C Armour) to a wider audience where the boy sees the lovely pictures and tells his guardian that's what he wants for Christmas/Birthday etc and Mum/Dad knowing nothing about our hobby but being gulled by the power of advertising orders the product from a company who is interested in their money not in offering any kind of service,

Smaller more customer aware company's cannot compete in the wider market place and gain a lot of their sales through word of mouth and Forum's such as ours and all we can do is hope people with an interest in our hobby join the Forum before spending their hard earned on a £300+ Tank thereby getting the warnings before it is too late.
I have no idea how to solve this problem except we must when at work or socially when our hobby comes into the conversation warn potential buyers of R/C Armour for their offspring about the shysters and neer do wells who inhabit the hobby and tell them about the good guys.
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Postby jstevens » Sat Oct 13, 2018 8:24 am

Hi Guys, I am new to the forum and new to tanks, but have been modelling and using radio control for many years. I just thought I would say that over the last year I have used Tankzone and had an absolute first class service and most items delivered next day and when I had a problem with a TK60 board he replaced it the next day even before I had sent the faulty one back. I am not saying others haven't had any problems but my experience of Tankzone is excellent.


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Postby Son of a gun-ner » Mon Dec 17, 2018 5:54 pm

Also goes by this name on eBay.

"wargamer144"

Just thought I'd share.
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Postby Dark46 » Sun Dec 30, 2018 2:34 am

Am I reading this right Wargamer144 on Ebay is Tankzone?

I bought a Clark board from Wargamer 144 in August. Or so I thought? Yes I paid as you do with my credit card and waited. Only to be told 2 weeks later they were out of stock. So I applied for my money back ,only to get told my PayPal has a problem and they've not been able to refund me! That could be because I dont have a PayPal account!! Have I received a board from new stock ? No! Have I had my money No! That's it, in the morning now I know who they are, I'm contacting Ebay again. This time I'm not going to stop badgering them or Wargamer144.
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