Nitrotek - the worst ever

Had a bad experience with a vendor? Let us know right here.

Postby brizo58 » Wed Aug 24, 2016 12:15 pm

Hi All,
Well I have only dealt with Nitrotek once :D that was to buy my Abrams M1A2.it turned up and it work :haha:. The only cock up by them was they sent me the PRO version at £200 and I only paid £129 for the standard version :thumbup:. So a result there. But I would (NEVER EVER) use them for anything. So stay away everyone. Brian...
User avatar
brizo58
Warrant Officer 2nd Class
 
Posts: 1477
Joined: Mon Jan 18, 2010 4:35 pm
Location: Romford,Essex. U.K

Postby 43rdRecceReg » Wed Aug 24, 2016 1:36 pm

This..for the general behoof, is the guy (Omar Farra) who runs Nitrotek...... :shh:
..
http://doeswhat.com/2012/11/30/intervie ... oter-city/
User avatar
43rdRecceReg
Captain
 
Posts: 4565
Joined: Fri Jul 31, 2015 11:38 am
Location: North West Highlands, Scotland

Postby PainlessWolf » Wed Aug 24, 2016 3:14 pm

W.W.,
It could be amended to "They did eventually resolve the breakage by sending me an entire turret." Truthful and the reader can make whatever they would like out of your meaning.
regards,
Painless
User avatar
PainlessWolf
Lieutenant-Colonel
 
Posts: 6624
Joined: Sun Feb 26, 2012 10:09 pm
Location: Front Range of Colorado

Postby siegfried » Sat Nov 12, 2016 12:31 pm

interesting , glad I read this before buying from them.

siegfried
Lance Corporal
 
Posts: 208
Joined: Wed Nov 02, 2016 11:38 pm

Postby Tiggr » Thu Nov 17, 2016 11:17 pm

I have bought three tanks from Nitrotek.

Each tank was delivered in two days.
Each tank was undamaged and functional in every respect.
Each tank was a Taigen model, mainly metal.

No complaints from me.
User avatar
Tiggr
Staff Sergeant
 
Posts: 843
Joined: Wed Jul 13, 2016 6:19 pm
Location: North Wales near Chester

Postby Faerie » Wed Dec 20, 2017 10:07 pm

I just bought my first tank from Nitrotek, not knowing that they were on this blacklist. (I should have joined this forum before !) I only chose them because they are about an hour's drive away, should I have needed to collect.

My first attempt was to buy online, but their site hung when I placed the order. Might be a poorly designed site or something beyond their control, but it doesn't inspire confidence.
Next morning I phoned to check whether they had received the order. I spoke to a very pleasant & helpful lady who checked that my order had not been received, then helped me to place my order verbally. This took a while but went without a hitch, & I took delivery of the tank the following morning, courtesy of their free next day delivery for order placed before 1:00 PM.

My only real gripe is that someone there ought to learn to tape up a box SECURELY, as it was partly open upon delivery. The box had done it's job in protecting the contents but when you spend money with a company you want to feel that they've taken some care & you've spent your money wisely. I'm not convinced of the 'care' part.
I'm not unhappy with what I've got, but I do feel that Nitrotek need to raise their game when dispatching goods by courier.
User avatar
Faerie
Recruit
 
Posts: 8
Joined: Wed Dec 20, 2017 5:25 pm

Postby Munfred » Fri Jun 22, 2018 6:55 pm

Just to update this I bought from Nitrotek Taigen Panthe G great looking tank les thank two weeks ideler wheel came. I contacted Nitrotek that’s when the fun began they immediately came on heavy did I shock it they asked the only thing that was shocked was me. I told them I was using it in the garden and wheel came off and lost grub screw they then said if you were using it and lost
Something the warranty is invalid I didn’t realise I had bought an ornament. This is all for a grub screw. Never go there again

Munfred
Recruit
 
Posts: 6
Joined: Wed Jun 20, 2018 2:00 pm

Postby Albert » Mon Apr 15, 2019 11:35 am

I've just been reading on here about Nitrotek.
A couple of years ago, I bought my first 1/16. It arrived promptly and was packaged well. The smoke generator didn't work, the piston wasn't moving and there were no wiring issues. I contacted them and was advised that I needed to put the fluid in! I wrote back that the unit was dead and asked for a new part. Reply there was none. Chased them and never heard from them again. Luckily, a smoke generator is no big deal and neither authentic or much good. I replaced it anyway. The upshot was that my next purchases were not from them.

Albert
Recruit
 
Posts: 7
Joined: Sun Feb 17, 2019 10:09 am
Location: Truro

Postby BlueWotsit57 » Sat Apr 11, 2020 10:17 am

Sadly my own experience of Nitrotek is not good at all. Initially things seemed ok, item priced reasonably and delivered quickly - thats the extent of the good things I can say.

My tank arrived and I checked components, charged battery and tested it on my workbench that all bits worked. The next day I put it on the ground to use and it was deader than the deadest dodo - nothing at all. Checked all the components battery, connections and no obvious issues. Posted a query on here and had some suggestions but I was not going to invalidate the warranty by opening the tank up.

I phoned Nitrotek and got a recording, apparently only communication was by email or support tickets, so I supplied a full description of the problem and what I had checked. Over the next few days I received responses basically asking questions that I had already supplied the answers to. At this point I pointed out to them I wanted a Returns Number as detailed on their website so I could send the tank back. I pointed out they could not object to this as the Distance Selling Laws here in the UK permit an item to be returned for whatever reason within 14 days.

Over 24 hours later the next email said, just courier the item back and ensure I put all the details of the problem, order number etc etc NO returns authorisation was needed. They did not acknowledge liability under Distance Selling Laws instead saying, when it arrives a technician will inspect the item and prepare a report, and we will forward this to you and will negotiate between us the next step but there could well be a delay in this.

I responded to this email by pointing out again responsibilities in law and that waiting an unidentified period of time for the monies paid was unacceptable and there was nothing to negotiate. As far as I was concerned the only aspect of a Technician inspecting was to confirm it was dead and then they would also have to reimburse my return costs at that point. Under Distance Selling Laws there does not have to be a reason for returning an item. Ultimately if they say there is nothing wrong it comes down to my word against theirs.

Having read reviews since all this started many people have had similar disputes with them. Anyway inline with their request I despatched the parcel immediately on Hermes 24 hour delivery service insured for the value of the item. On their website they quoted two comparison companies to use, and gave examples of what acceptable return costs would be. Needless to say these are not realtime costs and more importantly did not allow for the parcel to be insured in transit, which for this sort of value is essential if it were to get lost. So anybody else in this situation be careful.

Next day delivery was attempted but nobody answered at the premises to take the parcel even though they had confirmed being open for deliveries, yet an hour or so after the attempt they sent a response to my previous email, saying they will not refund anything until a technician at an undefined time has inspected the parcel. Again no acknowledgement of their legal responsibility.

Luckily I have paid through Paypal so if they continue to delay or mess me around I will involve them. Other options available of course if they ignore the Law, would be Trading Standards, and if I had not used Paypal I would have asked my bank to charge the sum back.

Nitrotek when I ordered provided me with a link to leave a reference for them - which I have now done. More interestingly is looking at a brief summary of reviews they have received 333 x 5 star reviews and a whopping 119 x 1 star reviews - pretty damning to have such a high percentage of the lowest rating possible, I just wish I had found this particular review site before ordering with them.

Anyway thats my update so far, I will progress this further as matters evolve. One thing is certain though no matter how this ultimately ends I will never use them again, or recommend them to anybody.
User avatar
BlueWotsit57
Private
 
Posts: 78
Joined: Tue Jan 06, 2015 11:25 am
Location: Ilfracombe, North Devon UK

Postby BlueWotsit57 » Wed Apr 22, 2020 4:30 pm

As a follow up to my post regarding a brand new tank being faulty, and Nitroteks response, here is the report they sent me from checking the tank over

"The model turned on straight out of the box but would stay on intermittently, turning itself off at irregular intervals. Once the tank was disassembled, this would no longer occur: the battery has been tested, the connections have all been checked, and the other components have all been looked over, however no issues were found. The reported problem can now no longer be recreated, but was likely just due to a loose connection or snagged wire that resolved itself"


If there had been a loose connection they would have seen it, similarly perhaps a snagged wire would show signs of this !!! Also over a couple of days the tank was not turning on at all for me so it was faulty I do not expect to buy goods and then immediately dismantle them to get them to work.

They now want me to give my address to them so they can return it - firstly they have the address anyway BUT more importantly, I returned this item under the Distance Selling Laws here in the UK and they were told this repeatedly - no reasons necessary for this option by myself

Secondly by their own admission when they had it back it was faulty even though later they could not recreate this - this is academic it WAS faulty, and under Distance Selling Laws this means they also have to pay the return carriage costs I incurred.

I will update this information as matters evolve as to how they decide whether or not they are above the laws of the UK
User avatar
BlueWotsit57
Private
 
Posts: 78
Joined: Tue Jan 06, 2015 11:25 am
Location: Ilfracombe, North Devon UK

Postby Exhibitedbrute » Wed Apr 22, 2020 4:41 pm

I don’t really no to much about them but after seeing this I think I will keep it that way

Exhibitedbrute
Corporal
 
Posts: 362
Joined: Tue Dec 17, 2019 1:27 am

Postby BlueWotsit57 » Thu Apr 23, 2020 6:24 pm

Yet another delaying email, saying the matter has been passed to yet another department to reply. Again totally ignoring the points raised by myself, and still no email as promised in the report they sent to me previously.

Patience is wearing thin now on my part, but I am determined to stay calm on this because the Law of the land is clearly on my side in this matter. So I have replied pointing out that I have still not received the promised email identifying my options. I then went on to detail exactly the laws of the land here in the UK they are ignoring. Namely the laws as detailed in the Consumer Rights Act 2015 which define Distance Selling legislation and what Companies have to adhere to.

From my point of view I have to allow for the refund to be received by myself by the 14th day after the goods were taken back in by them. Even though they were open on 10/4/2020 the courier advised there were no staff to take the parcel from him. It was eventually delivered on the 14th April. So they now have until the 28th at which point I can consider my options which are varied, and of course include if necessary reporting them to Trading Standards if they break the Law.

For anyone interested the Act can be found on this link https://www.which.co.uk/consumer-rights ... rights-act

If my detailed information of the problems I have experienced saves just one person from having the same then I will consider the effort I have put into documenting these problems to be worthwhile.
User avatar
BlueWotsit57
Private
 
Posts: 78
Joined: Tue Jan 06, 2015 11:25 am
Location: Ilfracombe, North Devon UK

Postby BlueWotsit57 » Tue Apr 28, 2020 12:13 pm

As an update to my ongoing situation, it is now Day 15 since the item was returned to them, and a week since their inspection report was created.

The "admin department" has made no attempt to communicate with myself, and having double checked with Citizens Advice it was confirmed to me, that there are no acceptable excuses for not making the refund within the time limits of the Consumer Law.

So have had to send yet another email asking them to confirm when the payment will be received by myself and that it includes the return courier fees they are liable to pay, because the item was faulty on receipt even though they could not find the actual fault.

Watch this space for the next thrilling installment................
User avatar
BlueWotsit57
Private
 
Posts: 78
Joined: Tue Jan 06, 2015 11:25 am
Location: Ilfracombe, North Devon UK

Postby Son of a gun-ner » Tue Apr 28, 2020 12:16 pm

Remind me again how you paid for this item?
User avatar
Son of a gun-ner
TOTM Admin
 
Posts: 3398
Joined: Sun May 07, 2017 8:49 pm
Location: Surrey UK

Postby BlueWotsit57 » Tue Apr 28, 2020 1:57 pm

Its Paypal so I have that as the backup, BUT that would not recoup the additional courier expense - hence given them the legally allowed time to refund me.

If they delay then I will just Paypal claim and write off the courier fee but I feel at this point why should I - their incompetent Customer Service would have won the day.
User avatar
BlueWotsit57
Private
 
Posts: 78
Joined: Tue Jan 06, 2015 11:25 am
Location: Ilfracombe, North Devon UK

Postby BlueWotsit57 » Wed Apr 29, 2020 3:30 pm

Todays up-date, they are now using Co-vid as an excuse for not refunding the money yet BUT have promised to chase matters up for me.

HOWEVER they now claim they are not liable for return courier because there was no manufacturing fault with the product.

This is what their report stated :

The model turned on straight out of the box but would stay on intermittently, turning itself off at irregular intervals. Once the tank was disassembled, this would no longer occur


I have now replied to them suggesting that perhaps I should ask their Trading Standards to give me their opinion as to whether the courier cost is refundable

Again I note from research this is no different to what others have experienced

All I can say to people is AVOID THIS COMPANY
User avatar
BlueWotsit57
Private
 
Posts: 78
Joined: Tue Jan 06, 2015 11:25 am
Location: Ilfracombe, North Devon UK

Postby BlueWotsit57 » Thu Apr 30, 2020 3:57 pm

My patience has run out with this company now. This is their reply

"As stated in the inspections report, the tank was dismantled, check and the reported problem can now no longer be recreated once assembled - most likely due loose connection or snagged wire that resolved itself."


I have now responded pointing out that if I buy an item and it fails inside 2 days I do not expect to have to dismantle it. By their own admission there was an intermittent fault when they inspected it. The fact that when they could not identify what caused the fault when they opened the tank up is no excuse.

Accordingly I have now advised them that I will pursue them by whatever means is necessary to recover my full costs (paypal does not cover this, because return carriage is not included in the figure I paid them), and that Trading Standards are now being contacted

As an aside I fail to see how an item on a desktop can start one day and left stationery running then switched off. Yet the next day without being moved suddenly all these connections and snagged wires can suddenly occur, and then when they receive it miraculously it started, then after a while started to cut out intermittently.

This Company is a disgrace AND don't be fooled by positive reviews on websites, they offer discounts if you give them a 5 star review
User avatar
BlueWotsit57
Private
 
Posts: 78
Joined: Tue Jan 06, 2015 11:25 am
Location: Ilfracombe, North Devon UK

Postby BlueWotsit57 » Fri May 01, 2020 3:05 pm

Todays Update

Firstly a refund was received into my Paypal account. BUT it was £ 6.50 short of what the item cost me to buy

Secondly they totally ignored Consumer Law and have not paid the further £11.39 return courier fees

So ultimately they still owe £17.89

Ok this is not a lot of money, but there is a far greater issue here. Why should a company continually be able to make up their own Consumer Laws

Why should they be allowed to rip people off. Since starting this drawn out attempt to get my money back I have found so many reviews online even today I discovered Google Reviews which I was unaware of.

I have now passed the entire case to Paypal to see what they have to say about this, and more importantly the matter is being investigated by Trading Standards.
User avatar
BlueWotsit57
Private
 
Posts: 78
Joined: Tue Jan 06, 2015 11:25 am
Location: Ilfracombe, North Devon UK

Postby Son of a gun-ner » Fri May 01, 2020 4:18 pm

Thanks for keeping us updated.
And good luck with your pursuit.
It doesn't matter about the amount, it's a matter of principal.

Have they still got it advertised on their site at the price you paid? May be worth taking a screen shot for evidence.
User avatar
Son of a gun-ner
TOTM Admin
 
Posts: 3398
Joined: Sun May 07, 2017 8:49 pm
Location: Surrey UK

Postby BlueWotsit57 » Fri May 01, 2020 9:27 pm

Still showing at same price but out of stock - got their invoice anyway even if the invoice does not meet documentary requirements for a company to issue, it does have the item detailed and price.

The trouble when you look for reviews is you tend to look for how many there are, and quantities of good reviews.

I will only be looking at negative reviews in future as that will show how a company values its customers.

As has been documented this company offers discounts off future orders to people leaving Good reviews for them - that is bribery, and shows that good reviews cannot be trusted. Looking at some of the reviews they are solely based on how easy it was to order an item from the site. No relevance to quality of service thereafter which is more important. I liked one comment, where a chap had given them a 5 star rating initially in return for a discount code - when the code did not work he downgraded it to a 4 star rating - still too generous in my opinion.

Reading other reviews it was interesting to see that a certain individual in the company having his name mentioned regularly in the reviews, with comments such as arrogant included - indeed my own experience of the entire company not just this individual.

They do not listen, they do not care, they make up their own trading rules, they break the law.

In summary everything I have posted has been true, everything I have mentioned or claimed is verifiable as I have a full email trail of all aspects of interraction with them.
User avatar
BlueWotsit57
Private
 
Posts: 78
Joined: Tue Jan 06, 2015 11:25 am
Location: Ilfracombe, North Devon UK

PreviousNext

Return to Vendors Blacklist

Who is online

Users browsing this forum: No registered users and 3 guests