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Mato tanks.....WHAT is going on?

Feel free to discuss anything and everything to do with tanking here!

Postby jackalope » Tue Dec 27, 2016 3:29 pm

Im sure everyone remembers my M36 that was a train wreck when I got it, now Mr.Steelbird is going through a similar mess with his Panzer being a wreck.
The latest issue it would seem I can't get parts from them!
Does anyone have any clue as to what the hell is going on at Mato?

Or are they wanting to be added to the blacklist cause I gotta say that's where they're headed! 2 craptastic expensive tanks now disappeared parts? I'm getting a little tired of these guys.

A month and the tracking number they gave me still says they've been notified a package is coming but nothing else? The parts said they were in stock to ship in 1 to 2 days not 1 to 2 MONTHS!
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Postby c.rainford73 » Tue Dec 27, 2016 5:07 pm

Jack I am dealing with a similar situation. I ordered some repair parts a month ago and tracking says it's still posting from China... Good times
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Postby PainlessWolf » Tue Dec 27, 2016 5:44 pm

Good morning,
Keep the faith, Gentlemen. I got all that stuff I ordered from MATO within two weeks merely by being up Cherry's bum every other day like one of those Japanese toilets. Emails filled with epic tales of seedy romance and bar fights from time spent in Kowloon. ( fictional, I assure you, gentle audience ) They sent me my parts with all alacrity just to get rid of me.
regards,
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Postby jackalope » Tue Dec 27, 2016 5:51 pm

Well I emailed them and let them know I the U.S. global moderator for this forum and how we're all worried and concerned over Mato's products and customer service as of late. I'm waiting to see what kind of reply I get once they read that. :haha:

I don't get it with they're stuff costing what it does and the limited market they serve you'd think they'd be a little more careful/concerned about their products and how the customer is treated. Polite e mails from them is all well and good but taking a month to get a set of tracks and an airsoft Firefly barrel speaks much louder.
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Postby Tiggr » Tue Dec 27, 2016 7:31 pm

I'm trying to think of something positive to say about the tank I received from them and the only thing I can think of is that the wheeled carrying case was impressive.
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Postby jackalope » Tue Dec 27, 2016 10:14 pm

You guys sound like me! LOL! If I get hold of them I intend to ask them what's going on and if they intend to fix the problem or go out of business. Or does that sound too harsh?
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Postby Tiggr » Tue Dec 27, 2016 11:22 pm

Sounds reasonable to me.
I certainly won't be buying another from them and consider myself lucky to get my money back to buy a Torro equivalent with a TK24 fitted - a superior product in every respect with the exception of the fancy carrying case.
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Postby MyPanzerIII » Wed Dec 28, 2016 1:03 am

You should ask Mato why they are holding your order. I don't think they would not ship your order for no reason. If they don't want to ship your order. They should refund to you. I just put my order in for a henglong tiger with metal tracks this morning. I received the UPS tracking number this afternoon.....

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Postby jarndice » Wed Dec 28, 2016 1:18 am

I would venture to suggest that as with "Nitrotek", :thumbdown:
"Mato" are losing customers solely because of the words of disappointment on this Forum.
Why would any member of this Forum order from "Nitrotek" or "Mato" only to be knowingly let down, that way lies the road to masochism. :crazy:
If the purpose of a company is to make money and they are delivering shoddy goods which must lose customers then sheer common sense says they should get their act together before they go out of business. :lolno:
Shaun.

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Postby SteelBird » Wed Dec 28, 2016 2:34 am

Guys, seem like I'm the latest (last?) victim of a Mato tank as Jackalope has mentioned. As you have known I ordered a All Metal Panzer III from them through a dealer on taobao.com. The dealer has a screen name tank_world and I use taobao's home grown chat app -- Ali Wang Wang, to contact him. I still chat with him once a while. The guy over there is polite and helpful. I got my tank promptly after about 10 days. Out of the box I found a few problems; the barrel is not straight, one suspension arm was twisted that cause the roadwheel to tilt outward, and a few roadwheels don't drop down when you lift the tank up. I compliant to tank_world and also wrote an email to Mato directly. On the chat app, tank_world responded to me immediately and promise to ship me the malfunction parts if I can fix it myself. I only got reply mail from Mato 3 days later saying they're sending technician to taobao to help solving the problem.

I decided to disassemble the tank to fix the whole lower chassis. However, I found it was a nightmare to reassemble the lower chassis as all parts don't fit into their places. I almost gave the chassis! I asked tank_world if I can send the lower chassis back and ask Mato to fix for me. He said he'll check with that. However, before he could give me any answer, I found out the key problem; the brass bushings that hold the suspension arms. First I polish the suspension arms to make it smooth and thinner so that it could move freely in the brass bushing, then I used sand paper to thin brass bushing to 2.5mm (originally 2.8mm). Problems seem to be solved, suspension arms move like a dream! There is also one small place that I need to mention is that at the connection point between suspension arm and torsion bar, there is a small plastic cap to tighten suspension arm and torsion bar. That plastic cap is easily broken, and I replace most of them with electric tape. The left and right tracks are half a link different in length, and can only be solved with track adjuster.

The further flaw of Mato tanks is workmanship. Upon disassembling and reassembling the tank, I had three over tightened screws that need replacement. Last Saturday I tried the tank offroad and when driving on sand, one of the idler suddenly split away. I found that two pieces of idler fixed together without a single screw! I reflected all my complains to tank_world and hope he will reflect my feedback to Mato so that they would improve their products and workmanship. I also mentioned to him that there tons of complains about their products on our forum.

One more thing, so far as I know my PzIII is a J variant and I found videos of PzIII in TankFest on YouTube is almost identical to my tank except two things; 1. the front turret cover of the main gun on Mato's is larger in scaled compared to the TankFest's panzer. 2. Exhaust pipe at the rear is missing on Mato's panzer.

At the bottom line, after all the headache, complains, disappointments and tiring works, my Panzer III transforms to a perfect desk queen and decent runner with all the beauty of metal and the detail of the tank. With the awful workmanship and poor quality control, Mato is not recommended for inexperienced users. To Mr. tiggr, I have a wheeled trolley case too!
Last edited by SteelBird on Wed Jan 04, 2017 10:55 am, edited 1 time in total.
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Postby MyPanzerIII » Wed Dec 28, 2016 3:25 am

My buddy has 4 Mato tanks. The Tiger, Panzer III, Stug III and Sherman. They are all in perfect condition. That is why i bought the Mato Sherman and Panzer III. I ordered and received my Sherman November when the sale was on. It is a very nice all metal Sherman tank. So i ordered my second Mato tank, the Mato Panzer III tank Dec.20. They have not shipped my tank yet. I will forward the link to Mato and ask them to pay special attention to my Panzer III. I ordered my tanks from Mato Mart not taobao mato. My main contacts are Steve from on line department and John from Call centre. They are all great people. I just don't understand why they do not ship Jack's order. I will ask them and post here.

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Postby SteelBird » Wed Dec 28, 2016 4:35 am

MyPanzerIII wrote:My buddy has 4 Mato tanks. The Tiger, Panzer III, Stug III and Sherman. They are all in perfect condition. That is why i bought the Mato Sherman and Panzer III. I ordered and received my Sherman November when the sale was on. It is a very nice all metal Sherman tank. So i ordered my second Mato tank, the Mato Panzer III tank Dec.20. They have not shipped my tank yet. I will forward the link to Mato and ask them to pay special attention to my Panzer III. I ordered my tanks from Mato Mart not taobao mato. My main contacts are Steve from on line department and John from Call centre. They are all great people. I just don't understand why they do not ship Jack's order. I will ask them and post here.


You have to really pay attention to the suspension system on your PzIII. I expect it to be similar as mine. If you have any problem with your PzIII, feel free to contact me. I'll share my experienced with you.

If possible, keep your PzIII unpainted. The paint job creates more working process to the tank thus makes more trouble, and you don't know who is the one that responsible for painting.
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Postby MyPanzerIII » Wed Dec 28, 2016 9:23 pm

Hi SteelBird, Thank you so much!!! I appreciate your helps. I just ask my buddy. He has no problem with his Mato Panzer III and Stug III. I think these two use the same lower hull. Anyway, I have no worry with Mato Mart. If the tank can not meet my expectations. I will return the tank to them. I have just sent an email to Steve from Mato Mart. Hope he could give explanation about Jack's order. I also ask him to hold my order for the Mato Panzer III. Painted or un painted ? I can't decide now. I ask him to give me couple days to make the decision. Again, many thanks for your helps!!!

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Postby jackalope » Thu Dec 29, 2016 12:13 am

I emailed them yesterday still waiting for them to reply.

MAX U52 on here has a Mato all metal Panzer and it's a great little tank! The problem comes in when it's a crap shoot as to weather you get a great $700 tank or a pile of crap $700 tank. I'm sorry but in my humble little opinion all TOY tanks that cost 700 freaking dollars needs to be perfect straight out of the box! I could give a rats butt less if it's "ALL METAL" and "HAND ASSEMBLED" if the damn thing is broken straight from its box!

Maybe if they were $200 tanks or maybe even $300 tsnks but no these are $700 tanks! UNEXCEPTABLE!

Now to my recent issue with them I ordered parts on November 23rd and they're STILL showing in China. In a months time I could have walked to the port, gotten on a boat, taken it to China, walked to the factory picked up my parts, walked back to the boat and been home by now!
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Postby jackalope » Thu Dec 29, 2016 12:34 am

I called them and missed them by a few minutes so I left them a message. If I didn't want the parts from them I'd just ask for a refund but I don't know where else to get the T74 duckbill tracks and sprockets and idler wheels and airsoft bareel for my Firefly build. So I'm stuck. :thumbdown:
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Postby PainlessWolf » Thu Dec 29, 2016 12:39 am

Terry,
Cancel your order with MATO's factory in China and get over to MATOMART's website. As noted earlier, you can speak to their customer service if needed but odds are you'll get what you ordered much faster than your previous efforts just by ordering off the site. Email Murphy Ma if you run into any issues.
http://www.matomart.com/homepage.php
regards,
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Postby jackalope » Thu Dec 29, 2016 12:47 am

Painless, that is where I ordered my parts from. I don't know any other way to get parts from them.
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Postby SteelBird » Thu Dec 29, 2016 1:47 am

jackalope wrote:I emailed them yesterday still waiting for them to reply.

MAX U52 on here has a Mato all metal Panzer and it's a great little tank! The problem comes in when it's a crap shoot as to weather you get a great $700 tank or a pile of crap $700 tank. I'm sorry but in my humble little opinion all TOY tanks that cost 700 freaking dollars needs to be perfect straight out of the box! I could give a rats butt less if it's "ALL METAL" and "HAND ASSEMBLED" if the damn thing is broken straight from its box!

Maybe if they were $200 tanks or maybe even $300 tsnks but no these are $700 tanks! UNEXCEPTABLE!

Now to my recent issue with them I ordered parts on November 23rd and they're STILL showing in China. In a months time I could have walked to the port, gotten on a boat, taken it to China, walked to the factory picked up my parts, walked back to the boat and been home by now!

That explains why Heng Long which are so scrapped but still welcomed by some many users. When you buy Heng Long, you expect what will happen to your tanks but you can't refuse the attractive prices. In the hobby world I'm a newbie and not professional. It's my third tank and second brand I've bought so far. As far as the problems solved, and their attitude are friendly, helpful, I still give them credit. I gave them positive feedback in the hope that they would improve their products and production control.

As for Jack's order, I'm really sorry to hear that. Something must be going wrong. However, since you placed your order with MatoMart in Europe. There's nothing much you can do with Mato factory directly. Is it due to holidays?
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Postby jackalope » Thu Dec 29, 2016 2:35 am

As far as I knew they were from Canada.

All I know is I Google Mato tanks, the site comes up, I log in and order what I want. The number I call is a 1-888 number which would seem to be at least from the U.S. or Canada.
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Postby SteelBird » Thu Dec 29, 2016 2:44 am

jackalope wrote:As far as I knew they were from Canada.

All I know is I Google Mato tanks, the site comes up, I log in and order what I want. The number I call is a 1-888 number which would seem to be at least from the U.S. or Canada.


Yes, my mistake. They're from north America. When I click the site, there are choices Canada, US or International. I'm not familiar with web shopping. All the past transaction on taobao were made by my friends. Products good or bad but delivery were always on time. I am thinking that if I order the parts from taobao for you, would that be too troublesome?
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