IBU 3 motor problem.

[Rad_Schuhart]

Hi all. Today I installed my brand new IBU 3 in my Panzer 3. I installed the configurator, updated the firmware, then I calibrated the radio, I put some sounds on the board and everything went nice and smooth until I started the tank and noticed one of the motors just does not work. I recalibrated it, tried with another receiver, with another radio, another battery, another motor and even another entire tank and always the same problem.

I checked that it was not in halftrack mode, or with DLKM gearbox and then I found the test section on the ibu 3 programmer. I tried to move the motors from there, and the same problem, motor right does not work.

So due to I bought it like one month ago I might have no guarantee (it took so long me to test it because the ibu arrived with the wrong usb wire. How the hell can it come with a female cable if it expected to be connected to a computer! So I had to wait like on month to receive my male to male usb cable from china) and also I bought from the US, so shipping back and forth would be a killing.

So what can I do?

Ian and other IBU experts, I summon you!, lol.

[Tankbear]

Should of bought from me

Have you tried swapping the motor plugs left to right just to confirm it's not the motor or lead.

Also activate track recoil and fire the main gun and see if that powers the motor.

And also try a factory reset.

If all that still no luck then it probably is a damaged IBU3, so you need to check with Jerry about a replacement.

Ian

[jackalope]

Jerry is getting out of selling IBU'S we've all been told that you now handle all warranty and returns Ian. At least that's what I have been told is posted on another forum.

[Tankbear]

I will assist where possible, but Jerry has a responsibility to look after his customers even after he has decided not to distribute the product.

Ian

[jackalope]

See I didn't think that sounded right. How would/could you be responsible for what Jerry sold? That didn't make sense to me so I figured I'd ask.

[Tankbear]

If Rad gets no help from Jerry I’m always here to help. But it’s 100% Jerrys responsibility for items he has sold.

[Rad_Schuhart]

Well guys, I checked and rechecked everything. I plugged the non working motor in the working shocket and the non working motor worked, of course the other motor did not work. Also as I said I tested the ibu in more tanks and the problem is still at the same point, the right motor shocket, so Im afraid Im having a defective board.

I will contact Jerry and see what happens. I hope I dont have to ship it to the US and to receive a new one from there and having to pay shipping both ways when is pretty obvius that the board came with a problem. I will ask him if it is possible to send it to the factory in italy instead of to the US.

I hope to not to have the Cruiser's bad luck, who received two defective boards...

EDIT: Sorry Ian, I bought the board from the US because Jerry was having a closeout sale price. Otherwise the IBU 3 is too expensive for me and I'd rather buy more ASP 2... If RCTA decides to make more, lol.

[jcarducci]

Jerry here.

I have stood behind these products, I have done everything I could to support my customers.

The last sale I had of these was as I clearly stated a Close-out sale after I notified Ivano that I was
quitting as his NA representative. I clearly stated, at least I believe I did, that these were non returnable
sale items with the sole guarantee that they were factory new- as issued items. Nothing more than that.

Now if people are going to insist on replacements anyway from me I have no recourse. Rather than permanently damage my name in this hobby in which I have worked for decades I will replace recently purchased items but must insist that defective items be returned.

From this point forward I'd rather eat the loss of my investment in IBU products than contend with on going problems
and to that end I will no longer accept any orders at all any IBU products at any price. The sole exception is if someone wants to purchase the entire remaining inventory and assume responsibility for it.

Jerry

[jackalope]

Isn't there a manufacturer warranty on these boards? That we can return them to Ivano directly so Jerry is then out of it?

Jerry, I bought a couple items from you and it seemed pretty clear to me it was a going out of the IBU business sale to me. No one here is faulting you or giving you a hard time so please don't think that at all. I just think the op is wondering what to do warranty wise and asking for direction in that regard and for diagnostic help.

It's nice to hear from you over here BTW, please stay around, we'd welcome another vendor.

[Rad_Schuhart]

Hi Jerry. Yep, basically what Jackalope said. I knew that it was a final sale clearence and I knew that it was a no return one. But with no return sale what I understand is when I buy it, its mine for good, and I can not change my mind and return it because now I want an elmod or an asp or wathever, but obviously if the item came damaged or broken I have the right to send it back and ask for a replacement. I understand that it is like I say right now, so no problem there.

For me your name is not damaged, not stained, no nothing, because it is not your fault. Well, of course you could have checked all the boards before shipping them, but we all make mistakes and maybe you were overwhelmed with a lot of orders, so I understand it too and for sure it could happen to me too, so no problem there neither and I wont blame you, so dont worry and dont take it personal.

BUT IMHO the name what is damaged is the IBU one. I have seen/heard a lot of people having problems with brand new boards, this is in fact the second time I have problems with an defective IBU board from factory, so, for me, the brand is step by step entering in the black list. So far, I have never heard any problem with elmod boards, with ASPs neither, but a lot of horror histories with the older clark boards, and a great bunch growing day by day with the IBU stuff. Considering they are very expensive for what they are, I expect it at least to work

Answering Jackalope, yes, I think there is a warranty on the boards. With my first IBU 2 Pro I had to send it back to Italy for repairs (it had a defective mosfet) and I had to pay shipping both ways. I must say the communication was excelent and the board was perfectly repaired (or maybe I got a new one, dont know) but I think we should not even have to pay for the shippings when the product comes broken from factory.

So I will wait for instructions, so if you, Jerry, Ian, or Ivano himself can guide me, would be great.